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Help center
Guides and answers for SOTTO users.
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Getting started
Getting started with SOTTO
Create your account, install the app and see your first patient.
Free trial & billing
How the free trial works
1 month free, no card, and what happens to your data afterwards.
Changing or cancelling your plan
Who can change the plan, and how cancellation works.
The SOTTO app
Installing the SOTTO desktop app
System requirements and installation steps for Windows and macOS.
I was invited to a clinic
How doctors, receptionists and admins join a clinic.
Sign-in & devices
Signing in to the desktop app
Why your browser opens, and what to do if the app doesn't respond.
I lost my device
Protect your clinic's data if a laptop is lost or stolen.
Two-step verification
Why owners and admins enter a code when signing in.
Troubleshooting
Resetting your password
Forgot your password? Here's how to get back in.
Exporting or deleting your data
How owners and admins request a data export or account deletion.
Still need help?
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